SERVICE

AFTER-SALES

With increasingly serious product homogeneity, the after-sales service, as one part of marketing, has become an important domain where the manufacturers and merchants fight for customers’ mind. Good after-sales service is the best promotion before the next sales, a main pattern of increasing the satisfaction and loyalty of customers, and an important way of establishing the public praise and spreading enterprise images.

 

-Service Philosophy

Create value, improve brand

-Service Tenet

Pay attention to details, exceed expectations

-Service Commitment

During the warranty period, in case of any machine fault, our after-sales service personnel will be in place within 24 hours in Shandong Province and regions (less than 300km away from the service center), within 48 hours in other provinces (cities, regions), and within 72 hours in remote and border areas (except regions with inconvenient transportation and without mobile signals) after receiving customers’ messages.

  • Pre-sales
  • After-sales